Gartner , 2010 . - (high-tech & telecom providers, HTTP) . Gartner 2009 . *, 44% 2010 . , 2009 ., 41% 15% , , . , 85% 2010 . . 2009 ., HTTP- 2008 ., .

IT- 2010 ., Gartner , «», - , , . , HTTP .

, : 30% 1 15%, 13% 16—30% . , . , , .

(in house) 2010 . 1:3. , , 2010 . 23% (fixed and recurring costs), (17% ), (15% ).

, , 22% , , 16% 11% .

Gartner , 2009 . - . , , , , . , .

* Gartner 206 ( , , , -) .