Terrasoft,         (CRM),  2010 .   BPMonline.

 2010 . Terrasoft    — , ,     180%.     . Terrasoft 100 . .

  BPMonline, ,   - . 35    3 , . .   105 /,   3  .

  BPMonline BPM (Business Process Management) (    Gartner ,  2014 .    40% )   -  BPMN (Business Process Modeling Notation). ,  , -        .

,   , BPMonline CRM.     CRM-   - (BPM). BPMonline CRM  -,   SaaS (Software as a Service), ,     . BPMonline CRM   250  ,  ,     .

,   Gartner,  2014 . BPM  40% .    , Forrester, BPM  .