SaaS ( , Software-as-a-service) 2009 ., Gartner, 7,5 . 6,4 . 2008 ., . . 17,7%. Gartner, SaaS 2013 ., 14 .

– , (CCC), 2,6 . Gartner SaaS- CRM, 8% 2005 . 20% 2008 . Gartner , 24% CRM (. ).

SaaS ( .)

2009 2008
, (CCC) 2,573 2,143
68 56
(DCC) 62 44
(CRM) 2,281 1,872
(ERP) 1,239 1,176
(SCM) 826 710
472 387
, 7,521 6,388

: Gartner